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Never Buy From General RV in Dover Florida

1.3
Details
Purchased a 2017 Aerolite Dutchmen from General RV Dover Florida in December 2016. Purchased extended tire warranty from lion and extended RV coverage from Cornerstone. 8 months later i find a soft,wet and black spot on the floor in the bedroom. I immediately take it to purchased location for service August 2017 where the service adviser tells me it will be about a month before they can look at it but they will keep it until they can see what the problem is. October 2017, I get a call from same service adviser who informs me that there were a few issues with my travel trailer. One issue was there was a leak on the roof, that they had fixed under warranty and that the shower was leaking into the bedroom causing the black,soft, wet spot. The service adviser told me that the shower was leaking because when I stand in it, the drain pipe disconnects from the weight of me standing in it. WOW The whole time between dropping it off and now i have been calling trying to find out what was taking so long. To which he informed me they had misplaced my paper work ( all computer based documents) and that the manufactured denied there initial submission(Dutchmen). End of October 2017 rolls around I get a call its ready for pickup. Since the Manufacturer denied coverage General RV had to cover the replaced lanai in the bedroom, but since they couldn't get it they asked if i would allow carpet in its place. Also they had to contact a third party to mold the bathroom tub. Too which I told them that would be OK. I arrive and wait almost an hour to pick my unit up. they told me that they couldn't find it 30 minutes to find it and another 30 i looked over it to which i find the bottom sealed 4 seasons plastic is dangling down. I crawl under the Trailer to find that they had taken a razor blade and cut access panels in the belly to get to the plumbing for the bottom of the shower but left it open and exposed. Of course i had them come out and patch it up. also while i was under the trailer i remembered the statement the sales person told me about it being completely insulated because its a four seasons package and i do not see a single shred of insulation. All i see is particle board soaked and black and moldy. i told the tech and they said its all ok and that they sprayed it with mold killer. They leave after patching the holes. so i start hooking it up to my truck and cant find my sway bar helper bar( the bar used to leverage the sway arms up) Then i notice my brake away cable is missing the clip that holds it to the tow vehicle, then i notice my both my sway arms safety clips are gone as well as the strap that holds my battery box lid on. Its as if they used my parts for someone else coach. they replace everything i am missing and i leave pissed of at there service I take it home and it sits in my yard for a month then i use it for one weekend.There came an afternoon shower, which it is Florida and i wake up from water coming out of the ceiling hitting me in the face.Then the two slides have problems going in and out. One DAMMM month after getting it back after General RV in Dover Florida had it for 3 months. I take it bake to General RV and they keep it for another 4 months without any cover over it. This is Florida it rains everyday. i asked the service advisers if they had it covered and they told me no. it sat at there dealership for 4 months with roof leaks and they didn't even cover it, not even a tarp All in All they have had it almost a year worth and i have a brand new travel trailer that has mold and mildew in it from repairs they made but didn't replace the damaged wood just left it in the unit but sprayed down with there mold and mildew killer. I still have a leaking roof and molded soft wet floors and they will not fix it even tho it was covered under their warranty and craftsmanship. i canceled all my extended coverage after that and got back as much as i could. My story has detoured 8 new potential purchasers from going to General RV in Dover Florida, and that number rises everyday. I tell everyone that i talk to interested in buying. Stay Away from General RV
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ID
#1360147 Review #1360147 is a subjective opinion of poster.
Location
Goshen, Indiana
Product
2017 Dutchmen Aerolite 2820Resl Rv
Pros
  • Floorplan
Cons
  • Willingness to fix issues with new product
  • Product
  • Workmanship of product
Reason of review
Bad quality
Loss
$11000
Preferred solution
Let the company propose a solution
Bought a used 2014 Kodiak 284bhsl.had it about 6months.noticed bubble on front cap.dealer wouldn't fix. Dutchmen said it was out of warranty.so I ordered new cap which is not filon and cardboard. Put it on used corner seal tape,and eternal bond on top.works...
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ID
#1358506 Review #1358506 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Bought a Dutchman Aspen Trail it was a rental probably rented once or twice before we bought it, when we bought it we were told it was under warranty, didn’t know it was from when they put in service thought it was from when we bought it. Camping in it three times then...
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1 comment
Anonymous
#1629266

I have a 2018 Coleman. I spent most of the first year retrieving wooden core hole in my tanks because they were dropped in the tank instead of getting thrown away.

Now it’s a water leak from my skylight fan in the bathroom. I’ve had this for 1 year and half.

My whole back wall is covered with mold and water is collecting towards the back of the RV. I sure hope this is covered under warranty

ID
#1355502 Review #1355502 is a subjective opinion of poster.
Location
Goshen, Indiana
the wall next to the couch seems to have issues with the paneling. The color is disappearing in the wall panel of the slide out. I contacted customer service and of course got no response. Not sure if anyone else has had this problem but I would think that Dutchmen...
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ID
#1345550 Review #1345550 is a subjective opinion of poster.
Service
Dutchmen Customer Care
Insufficient fasteners on trim, bug baffle,body trim. No identification on tank heater switches. License plate light and frame dragging on ground. No connection between interior gas gauge and tank. Interior lights improperly wired. Batteries improperly wired....
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ID
#1339329 Review #1339329 is a subjective opinion of poster.

2018 Colman lantern 263 bh

2.6
Details
Had our camper 13 months found A mushroom on the carpet in the slide out by the front wall after looking around found the floor rotting in the front what do I do now
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ID
#1333185 Review #1333185 is a subjective opinion of poster.
Product
2018 Dutchmen Coleman Lantern 263bh Rv
Reason of review
Bad quality
2.7
Details
On the very first trip with this camper. Got to the site unhooked from truck completely then tried to work the slide and nothing happened. Called the helpline number and they told me to disconnect the house battery for 5 minutes to denergize the system, it worked. But...
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ID
#1311544 Review #1311544 is a subjective opinion of poster.
Location
Hendersonville, North Carolina
Product
Dutchmen Rv
Reason of review
Bad quality
2.9
Details
We bought the trailer and brought it home on June 14, 2018. On the walk through the walls were buckling on all the seams, they said they would fix them, they fixed one side and by the time we got home the others were coming apart. Salesmen said use for thirty days or...
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ID
#1302636 Review #1302636 is a subjective opinion of poster.
Product
2016 Dutchmen Aspen Trail 1700Bh Rv
Pros
  • Interior layout
Cons
  • Quality
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.1
Details
Update by user Aug 10, 2018

Problem still persists after notifying Dutchmen of the problem. They are not willing to send out a mobile RV Repairman, and my unit is still too far away to take it back to the dealer.

Original review posted by user Jul 11, 2018
My husband and I bought a 2018 Dutchmen Atlas on June 16 2018. We have been in the...
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ID
#1300901 Review #1300901 is a subjective opinion of poster.
Location
Goshen, Indiana
Product
2018 Dutchmen Atlas Rv
Pros
  • Floorplan
Cons
  • Very poor
  • Quality issues from the factory and lack of warranty coverage
  • Service and quality are poor
Reason of review
Pricing issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Bought this from marjon Rv in Moreno valley, Ca bought the extended Warranty Have had issue with slideout denting the side of trailer, airvent broke , tv stopped working, foot peg from leveler weld broke fell off somewhere , caulking around from of trailer is coming...
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ID
#1292022 Review #1292022 is a subjective opinion of poster.
Service
Dutchmen Customer Care
Cons
  • Very poor
Reason of review
Warranty issue
Loss
$24500
Preferred solution
Get Fixed
2.0
Details
Bought this 5th wheel trailer May 2018 in Gulf Breeze Florida from Camping world while on vacation in Destin FL. Driving home to North Carolina I noticed (in my side mirror the main frame of the awning was coming apart from the body of the trailer, it got worse the...
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ID
#1291521 Review #1291521 is a subjective opinion of poster.
Product
Dutchmen Rv
Reason of review
Damaged or defective
1.0
Details
We bought a brand new(2016) Dutchman the end of summer 2015. We did as we were advised and spent the money caulking and sealing it. We have had so many water issues constantly, but continued to have it caulked and sealed. Last spring we opened it up and it started...
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1 comment
Anonymous
#1510102

I’m happy to say Dutchman took care of our warped, defective ceiling and covered the repairs for a new one

ID
#1290070 Review #1290070 is a subjective opinion of poster.
Product
2016 Dutchmen Aspen Trail Rv
Cons
  • Willingness to fix issues with new product
  • Quality issues from the factory and lack of warranty coverage
Reason of review
Damaged or defective
Preferred solution
they need to fix the defective ceiling at their cost, not mine!
1.2
Details
Dutchmen - Exterior shell less than 6 years of life expectancy
Dutchmen - Exterior shell less than 6 years of life expectancy
Dutchmen - Exterior shell less than 6 years of life expectancy
I own an Aerolite trailer from delivery in 2012 by early spring 2018 the front plastic shell of the trailer is cracked and needing complete replacement. The dealer says that it is because the front of the unit is plastic that is suseptable to weather and UV...
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1 comment
Anonymous
#1502134

Why do you think a Aero lite trailer is a Keystone product? Aero lite is owned by Dutchman rv which is owned by Thor industries.

Keystone rv is also owned by Thor industries but they do not make the Dutchman or Aero lite lines. By the way Thor also owns Jayco and Airstream along with many other brands.

ID
#1280783 Review #1280783 is a subjective opinion of poster.
Location
Goshen, Indiana
Product
Dutchmen Rv
Cons
  • Service and quality are poor
Reason of review
Bad quality
Loss
$10000
Preferred solution
Let the company propose a solution

Bad brakes

we bought a new 2018 Kodiak 201QB. we bought at fun time RV in Cleburne TX . pulled the trailer home played with it to under stand how it all works. we found a roller on the shower door was broke. so I took it back,but on the way and back to the dealer my brake control was getting hot. the control had never been used. I was told that I needed a new control. Fun town installed a new one hooked it back to the trailer and the new brake control was giving the same signal as the other. come to find the brakes had shorted out due to a bare wire. I got screwed by Fun town. I WAS PISSED. I spent a $185.00 buck for nothing. We can't refund your money but we can trade you things in our camping store. Also the wheel bearings had no grease inside. The bearing buddy's were dry. And steal waiting to get the trailer back. P.S I got SCREWED by fun town RVWtf
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ID
#1275372 Review #1275372 is a subjective opinion of poster.
Product
2018 Dutchmen Kodiak 201Qb Rv
Reason of review
Damaged or defective
2.7
Details
We bought a 2017 Dutchman Coleman 250tqwe. What hasn't broke on this trailer! The metal sheeting came loose on the road, the roof leaked and caused water damage to the whole front of the trailer, when turning the heater on the air conditioning runs, lights gone out,...
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ID
#1264065 Review #1264065 is a subjective opinion of poster.
Product
2017 Dutchmen Coleman Lantern 250Tq Rv
Cons
  • Poorly made product
Reason of review
Damaged or defective
Preferred solution
Price reduction