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Just bought a 2019 Coleman 202RD travel trailer 3 weeks ago!! 2 weeks ago - we were rolling the awning in and it SNAPPED OFF AND BROKE!!!

Took us 2 hours to figure out what we were going to do just to get it home!!! Called the place where we got it - told them it was an emergency - no call back!! Talked to them the next Monday morning and we were told to bring it back. Took it back last Saturday.

We have been calling for days to get an update and no call backs. Over 10 calls and voicemails were left. Finally the service manager calls today to give us an update. First thing we said is that we have been calling for days, he never got a message.

He called to inform us, that they were not going to cover the awning to be totally replace!! WHAT?!?!? We had it for 1 week!!! They are trying to say it was wind damaged!!!

Excuse me?!?!?

So we told them we will get the weather report for that exact day and time to show there was no wind and we better have a new awning when we pick it up!!! Talk about being totally PISSED OFF!!!

Reason of review: Damaged or defective.

Preferred solution: Full refund.

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Guest

Dutchmen RV recently reviewed your post. We are sorry to hear you experienced issues with your unit.

In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-86*-***-****. Thank you.

Guest

I am looking to buy one and read this. Where did you buy it?

I want to avoid dealing with shady dealers.

These should not blow off in the wind unless it was a tornado. Sounds like poor construction.

Guest
reply icon Replying to comment of Guest-1609347

Do not buy from General RV when you decide to buy a camper. My experience has been nothing but a nightmare

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