Dutchmen Reviews

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Responding to the feedback

Noticed very cold and generic response you get from Keystone the reply is the same for everyone. Like I said the first time very poor customer service

User's recommendation: As far as warranty work if you didn't buy it is that particular dealership you can wait forever and Keystone will do nothing to help you.

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ID
#2331098 Review #2331098 is a subjective opinion of poster.
Pros
  • Good layout
  • Very attractive
Cons
  • Very poor workmanship and qualty controll
  • How so much had to be fixed
Loss
$2000
Preferred solution
Let the company propose a solution
I bought a new Dutchman RV and less than 6 months I'm having issue after issue I call the company and dealers and seems like no one care, costumer services is awful Cindy or Candy whatever her name is NOT PROFESSIONAL doesn't help at all... Dutchman you'll work is...
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2 comments
#1960929

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST.

You may also email us at ownerrelations@***.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

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#2328608 Review #2328608 is a subjective opinion of poster.
Pros
  • Look

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New Reviewer
All issues were supposed to be fix upon receiving RV Shower glass holder broke Molding split Vaccum doesn't work Outside lights don't work Dining room speaker don't work User's recommendation: Never buy new RV or trust gander RV services
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1 comment
#1960676

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST.

You may also email us at ownerrelations@***.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2304086 Review #2304086 is a subjective opinion of poster.
Pros
  • Looks good
Cons
  • Service and quality are poor
  • Slide system
  • Poor quality
Loss
$5827
Preferred solution
Fix the issues of my new RV

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Dutchmen - Toy hauler ramp door failed
Dutchmen - Toy hauler ramp door failed
Dutchmen - Toy hauler ramp door failed
Dutchmen - Toy hauler ramp door failed
Dutchmen - Toy hauler ramp door failed
We came home the middle of October and as we were unloading one of the motorcycles the ramp door began to break. Luckily we were able to get the motorcycle out and no one was hurt in the process. Unfortunately, the interior framework of the ramp door collapsed and now...
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ID
#2285709 Review #2285709 is a subjective opinion of poster.
Location
Concord, Indiana
Pros
  • Floor plan and openness
  • Storage
  • Value
Cons
  • Ramp door failure
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer

Poor quality

Been in the shop more than i have been able to use it, warranty work. Come to find out they dont cover factory cosmetic issues,

User's recommendation: i wouldnt go dutchman.

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1 comment
#1916852

they are fixing the problem now. Much appreciated. Thanks!.

ID
#2136091 Review #2136091 is a subjective opinion of poster.
Pros
  • Interior layout
  • Looks good
  • Price was decent for the size
Cons
  • Warranty work takes forever to approve
  • Willingness to fix issues with new product
  • Quality issues from the factory and lack of warranty coverage
Preferred solution
warranty the defect instead of claiming as damage when it is clearly not damage

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New Reviewer

Lack of support by the company

I have a Dutchman Denali 26RL-DSL. The dealership in Dothan is not allowed to order OEM parts. Only after market parts are available. Apparently, after trying 2 other out of state dealerships, I get the same story. WHY should I spend good money on a product the company refuses to support?

User's recommendation: Stay away from DUTCHMAN,

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ID
#2130312 Review #2130312 is a subjective opinion of poster.
Location
Opp, Alabama
Preferred solution
When my RV needs repair/replacement parts, I want OEM parts, not aftermarket junk.
New Reviewer

Major living inconvenience

February 2020, went to camping world and purchased a 2020 Dutchmen Voltage 4135 41ft. Toy hauler Plan was to buy something I could live in, while building a house. Day 1, pulled it off the lot, got home and noticed Nor cold fridge beeping, Wouldn't stop unless propped something up against door. Fast-forward 6 months, (now August) I've taken back to camping world 2 or 3 X's now, where they keep it 3 to 4 weeks at a time. Major inconvenience when living out of something 4 days a week. Fridge no longer works at all, digital screen for loading off loading is blank, rear lift bed keeps collapsing, mattress in master we noticed was a used mattress first weekend we had it, generator shuts off due to low oil pressure after already being serviced 2 or 3 times. A/C trips in garage regularly after paying to have all 3 serviced, oven igniter rarely works, both pole speakers for outdoor TV/ stereo stopped working after using 2 X's, There are also noticeable and esthetically unpleasant bind areas of the side paneling and trim, over both sides of the triple axles. Generator is undersized for the total power demand, (cannot run all 3 A/Cs and turn on microwave or coffee maker) live in AZ, so yes 110degrees average this summer requires all 3 A/Cs that barely keep up. In which, I can be a little understanding to. Self leveling repeated turns off. Backslash tile falls regularly... this they finally seemed to fix. Actually dealing with Camping World is a whole other story!! I've had this coach in my possession a total of 3, maybe 4 months and all this already happening. Constantly returning or talking to camping world and almost nothing is ever actually fixed. I could go on, but I'm just getting more upset as I'I'm telling my experience.

User's recommendation: #1 Take your time! Research dealers and warranties. Watch YouTube videos , both Tips on purchasing and RVing in general. Lots of good info!

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1 comment
#1913712

Good morning Jason, we are sorry to hear this has been your experience. We were able to locate your unit information, and have sent a request for Customer contact to a member of Management in our Owner Relations Department.

They will contact you at the phone number listed on your file. Thank you.

ID
#2122421 Review #2122421 is a subjective opinion of poster.
Service
Dutchmen Customer Care
Pros
  • Price was decent for the size
Cons
  • Willingness to fix issues with new product
  • Quality issues from the factory and lack of warranty coverage
  • Customer service and warranty
Preferred solution
Let the company propose a solution
New Reviewer
Bought in March, Covid hit, and we finally made reservations for July to go camping. Water pump doesn't work, noticed the fireplace crooked by about 2-3 inches, fridge door falling apart, light switch doesn't work, railing going outside on steps broke in my hand and I...
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2 comments
#1904661

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

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ID
#2090621 Review #2090621 is a subjective opinion of poster.
Product
Dutchmen Rv
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

So many problems

Camper 2020 Kodiak cub. First trip. Pump would always stay running. Found plugged screen. 2nd trip got home from three-hour drive. All the shades fell off walls. 3rd trip. Set up trailer 2 hours later lots power. Unable to fix had to go home. Hired electrician. Found white wire to main plug not connected. Bolt was broken and wire came out. Also found a wire that goes to breaker loose. Poor quality of work. Could've caused fire to camper. Please inform your employees of safety. This could've been bad for my family and or next family.
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1 comment
#1904662

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2069926 Review #2069926 is a subjective opinion of poster.
Product
Dutchmen Rv
Pros
  • Floor plan and openness
Cons
  • Service and quality are poor
  • Very poor
Loss
$150
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very poor customer service

Update by user Aug 12, 2020

Never received a call back or apology or even a game plan to solve all the issues with my new RV. Apparently everyone I spoke to said they were in the same Situation with this type of trailer everyone is very unhappy

Original review posted by user Jul 13, 2020
Customer representative named Sarah was very rude short with answers and proceeded to hang up on me

User's recommendation: Go elsewhere if you're looking for a good customer service.

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1 comment
#1904664

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2053965 Review #2053965 is a subjective opinion of poster.
Location
Elkhart, Indiana
Pros
  • Floorplan
  • Indoor and outdoor speakers
  • Outdoor refrigerator
Cons
  • Very poor
  • Customer service and warranty
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Very poor customer service

Called With some issues on my 2020 Dutchmen and my phone representative was a young lady named Sarah who is very rude with short answers and ultimately hung up on me interesting for a supervisor. Very disappointed in spending spending $80,000 for my 5th wheel camper

User's recommendation: Do your research a place in your area that will do the warranty work it is very hard find it in my area.

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2 comments
#1904665

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

#1960625
@KeystoneRV1

Same thing happen to me, lack of costumer service!

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ID
#2053958 Review #2053958 is a subjective opinion of poster.
Location
Elkhart, Indiana
Preferred solution
Apology
New Reviewer

Massive repairs in first month

We bought a 2020 Coleman rear lounge trailer June 12th of this year and less than a month later weve had to haul it back to the dealer 3 times. 360 miles round trip Bad eyebrow on the refrigerator, floor repair, and now the water pump is bad. Very disappointing to say the least. Also very costly to keep returning it for repairs.

User's recommendation: Don’t buy a Coleman Trailer.

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1 comment
#1904666

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2034654 Review #2034654 is a subjective opinion of poster.
Cons
  • Quality of appliances
Loss
$600
Preferred solution
Would like reimbursement for all of our trips back to the dealer up in less then 3 weeks.
New Reviewer

I have a Kodiak that we purchased last year. We have been trying to get our table fixed since then. It is crocked by about 2 inches and we can't use it. Could I please get some help from yopu.

We have contacted our dealer and they say there is nothing they can do with it, I know there are shorter legs because Campers world carries them so why can't they get one for us .Don't think I would recommend the dealer. We also been trying to get the recliner fixed because it sticks and doesn't want to come out without pulling it out. They have worked on it but never get it fixed. I do not have a right now but can get one if necessary and that is of the table.

User's recommendation: Be careful with your buying from this dealer.

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1 comment
#1904668

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2006880 Review #2006880 is a subjective opinion of poster.
Pros
  • Large pass through storage
  • Outdoor kitch
Cons
  • Quality of appliances
Preferred solution
Deliver product or service ordered
New Reviewer

Water damage due to manufacture defect

I purchased a 2018 Voltage 3805, towed it home and it has set for about 4 months. I took into my local dealer to check it all out and all 3 slides have water damage. If you pull the drawers out of the wardrobe in the bedroom slide its so bad orange mold is growing, the other 2 slides have water damage as well. There is impact issue none of the slides show any neglect, this is just a *** product and they wont stand behind it.
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1 comment
#1879563

Keystone RV recently reviewed your post. In an attempt to review all details, please contact our Owner Relations Department direct with the last 8 digits of your VIN at 1-86*-***-**** Monday-Thursday 8:00 am-5:00 pm & Friday 8:00 am-4:00 pm EST.

If you would prefer, you can verify the last 8 digits of your VIN on here, and we can look up your information and contact you directly if your contact information is current on the file. Thank you!

ID
#1974933 Review #1974933 is a subjective opinion of poster.
Loss
$6000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refrigerator not working after only ten uses since purchased

Bought from camping world in Chichester New Hampshire in late 2018 used three times that year then stored used eight times in 2019 first time out in 2020 and Nor old model N8Lx fridge not working ; in 2018 when purchased hot water heater melted the plastic where the city water goes in and the tank fill Camping World of Chichester would not warranty I imagine that the fridge is not warranted either this is my first Dutchman fifth wheel I guess I should of stayed with my Laredo I had that for seven years and never a problem

User's recommendation: Take a good look at how well it is assembled before purchasing I’ve had to re fasten many pieces of trim and moldings ,

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ID
#1903483 Review #1903483 is a subjective opinion of poster.
Pros
  • Floor plan
  • Floor plan and openness
Cons
  • Poor finish carpentry work and very messy electrical
Preferred solution
Send me the parts for replacement so I can stop calling Camping World