Dutchmen - Customer service and parts
I bought a 2015 Kodiak travel trailer. The s slide out will not go in or out.
Everyone I have talked to seems not to know how to help me with this problem they just give me somebody else or they tell me that they don't have the part. And they can't get me in to get it fixed for months or they don't make that kind of part it needs. I had seen nothing but a thousand excuses and nobody can seem to help me with my problem.
then they will not give me a number of anybody to call. I am not at all happy I've only had my trailer for 4 months and my slideout won't go back in or out and I can't get anybody to seem to help me with this problem called the customer service called the dealership that I bought it from and now they are all saying well it's out of warranty so you're going to have to pay to have $100 to have it looked at and nobody can't even tell me how to override this it's just not right and then they never received the book with my trailer because the previous owners never put it back in the trailer and I can't seem to get a manual that tells me even what kind of parts I have for anything just bad bad customer service
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Dutchmen Cons: Workmanship of product, Willingness to fix issues with new product, Customer service.
Location: Grand Rapids, Michigan
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