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Steel Spare not right wheel

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We have a 2016 Dutchman Areolite and lost an entire wheel after putting on the spare tire due to defective tires also. (10 months out of warranty with less than 4000 miles on them) The wheel came completely off and sheared off the lug nuts too. Roadside assistance ($480.00 later plus having to replace all the tires, all 5 at $700.00 and the trailer damage) said that it was the wrong wheel for the hub. We have aluminum wheels with a steel spare. Dutchman refuses to let me speak to a supervisor, Lionshead who sells the wheel and tires to Dutchman says we did not torque the tire properly even though we used a torque wrench to specification per the manual. WE had to change two of the tires due to defective tires and the other wheel had no problem, but it was the aluminum wheel as we only had one steel spare. Plus we have changed many tires over our lifetime and NEVER had a problem. I have shown this steel wheel, hub and tire to five different tire experts and they ALL say that it did not seat properly due to it not fitting the hub correctly as it is the wrong wheel for a spare to be put on that hub. In fact I was told no mater how it was torqued the tire it would have never seated correctly as it did not have full contact with the hub due to wheel design, please note the indentation on the steel spare. WHAT...I said? Dutchman and Lionshead refuse to warranty or help us repair the damage this did to our trailer which is normal for these big companies to not admit fault. Seems to be the way it is anymore, no honesty or responsibility. So if anyone else looses a wheel when using the steel spare I would like to know. Pics attached and i have more Please tell me what you think. PLEASE HELP I want to try and make sure that another trailer does not inflict the pain and suffering we had had over this, Plus we are alive and I would hate to see someone injured or killed over this. We almost lost our trailer and we are full-timers and retired with low income. Another issue was the main door on this rig was installed wrong. We tried to get it fixed and could not wait for them to order the door as we had to get home due to hubby's mom sick and dying. Later after she died, we finally were able to get it back into the shop. Dutchman said to bad your several months out of warranty. THEY KNEW THIS WAS DEFECTIVE WHEN WE BOUGHT IT and said they would repair. SO if you see a problem DO NOT BUY A DUTCHMAN
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3 comments
#1570013

I was looking at a Dutchman but will not buy it now. Thank you

#1694149
@PissedConsumer1570013

Feel your pain...

#1433777

Sorry, crap happens, I have safe Soon many problems just walking around complete rig, checkin low, worn, lose, brake or metal dust around inter wheel, every Gas stop, We had problem in CO. Cold, 10 ish one nite, stopped to eat in wagon wheel nice lady waited on us, was full and happy on our way, about 20 mins out, A flat, fixed and on the way again, yep !

60 miles out and a Blow Out, bear ly off hwy

So unhook, two stayed w/trailer, back in town, nothing open but the dinner, so walked in and there was that smilin lady, told her my problem, And she said down street shop on left Joe has a auto shop and sometimes works late, sure nuff, there was Joe, like I said cold alittle snow and ole Joe had Big Ole wood heater burning And a pot of coffee atop, told him the lady at dinner said ck. With Joe, Yep fixed one with new tire, and other the spare with nice used one, Offered lots extra, he said No, and have a safe trip. OK here we come.

Thank God there is some Good OLE Joes out there.

But now, the best I have found is GOOD SAM'S CLUB, rd. Asst.

Ins. even a place to stay on breakdown if possible

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Featured
ID
#1132848 Review #1132848 is a subjective opinion of poster.
Product
2016 Dutchmen Aerolite 292dbhs Rv
Cons
  • Workmanship of product
Reason of review
Damaged or defective
Loss
$1907
Preferred solution
Let the company propose a solution
Most helpful review

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New Reviewer
Dutchmen - Water issues
Dutchmen - Water issues
Dutchmen - Water issues
Dutchmen - Water issues
Dutchmen - Water issues
I am so upset and disappointed! We purchased our 2020 dutchman kodiak in February. And we're not able to use it until April. The first trip out every shelf broke in the pantry, the living room couch was broken and we noticed a water leak in the bathroom floor. We took...
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1 comment
#1930796

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2154625 Review #2154625 is a subjective opinion of poster.
Product
Dutchmen Rv
Pros
  • Interior layout
Cons
  • Workmanship of product
  • Quality issues from the factory and lack of warranty coverage
  • Warranty
Loss
$35000
Preferred solution
Full refund

To help potential buyers make an informed decision

Rear axle bent after a few thousand miles. I had an extended warranty which covered the repair but believe the axles are not sufficient on the 2019 Dutchman Kodiak 2880. Bunk and queen mattresses are insufficient as they probably are for most trailers. I upgraded them with a real queen mattress and thick foam bunks. AC works great even in hot Florida temps! Even though my version is the "Kodiak" that name has nothing to do with its ability to keep pipes from freezing in 20 degree weather, even with a heated hose and heated trailer. Fortunately they did not break when thawed.
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ID
#3004512 Review #3004512 is a subjective opinion of poster.
Location
Mesa, Arizona
New Reviewer

Flooring bad

I bought 2021 new kodial rv .flooring turned black.they refuse to fix it.because they don't know what is causing it .I'm filling lawsuit .never buy a keystone. Custer service is terrible

User's recommendation: Do not buy from keystone.

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ID
#2940091 Review #2940091 is a subjective opinion of poster.
Cons
  • Quality issues from the factory and lack of warranty coverage
  • Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor design and tires

Bought a new 2019 Dutchman Astoria in January 2019. June 2021 we had two blow outs on a week's trip, Tires were manufactured in 2016 that came with the camper. The gas line ran under one wheel well. Did 5 k worth of damage. Called customer service and they were rude. Stated it was normal wear and tear. I will never buy a Thor product and the family of RVs again. All they care about is the sale. Screw the customer

User's recommendation: Check all tires before purchase. I recommend a no buy.

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ID
#2900654 Review #2900654 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Quality
Loss
$1683
Preferred solution
Let the company propose a solution
New Reviewer

It is not worth buying

I would stay as far away from the Coleman. We bought ours and so far one of the windows don't shut (still waiting for service) the refrigerator doesn't work the slide leak's the bathroom door don't shut the ac freezes every night the back door doesn't not shut all of the way. If I could give it back I would in a heartbeatheartbeatstay away from Colemans

User's recommendation: Stay away from coleman.

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ID
#2898948 Review #2898948 is a subjective opinion of poster.
Cons
  • Workmanship
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
There were some warranty issues with the unit and I've called numerous times to no avail. I've spoken to the manager and have been sent to a person named Jack who told me that I would be scheduled for the warranty work and would be called by a person named Jennifer,...
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ID
#2849176 Review #2849176 is a subjective opinion of poster.
Cons
  • Many
Preferred solution
Apology

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New Reviewer

Vinyl separation

Dutchmen - Vinyl separation
Just after the warranty expired, the front cap started to wrinkle. Major damage that will have to be repaired. DO NOT BUY A DUTCHMAN!
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ID
#2755960 Review #2755960 is a subjective opinion of poster.
Loss
$4000
Preferred solution
Let the company propose a solution
New Reviewer
Update by user Aug 08, 2021

Lack of Proof except receipts of services performed where they charged to try and fix something that they could not fix;(OVER $800.00) and we still had to replace the part they charged to fix; but could not fix. Which was welding a Hot-Water Heater, but could not fix,...

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1 comment
#2045658

Dutchmen RV recently reviewed your post. We are very sorry to hear what has happened with your water heater.

We would be more than willing to look further into this for you to see what more we can do to assist with this. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST. You may also email us at ownerrelations@***.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2752702 Review #2752702 is a subjective opinion of poster.
Service
Ondemandgear Shipping Service
Loss
$7
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Dutchmen - Extremely poor craftsmanship and questionable "stand behind" product.
Dutchmen - Extremely poor craftsmanship and questionable "stand behind" product.
Dutchmen - Extremely poor craftsmanship and questionable "stand behind" product.
Dutchmen - Extremely poor craftsmanship and questionable "stand behind" product.
Dutchmen - Extremely poor craftsmanship and questionable "stand behind" product.
Dutchmen - Extremely poor craftsmanship and questionable "stand behind" product.
Update by user Sep 06, 2021

To date the dealer has still tried hard to get things done (even paying a mobile rv tech directly). I've heard from the factory twice.

Both times it was the day after I threatened legal action. The first contact was both email and phone, and they were to call dealer...

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ID
#2750072 Review #2750072 is a subjective opinion of poster.
Pros
  • Beautiful unit
Cons
  • Poor finish carpentry work and very messy electrical
  • Craftsmanship and some cheap materials
Preferred solution
Personally, with every issue we've had, and seems more pop up daily (and we're sitting still)....a replacement rig! Even if a different brand but at no additional cost to us.
Purchase date was 4/17/2021. Todays date is August 5, 2021. We still do not have the use of our trailer. Water leak, defective floor, access hatch falling off and other minor fitment problems. Dutchmen built it but Bish's service sucks. User's recommendation: Run as...
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1 comment
#2044248

It's amazing how different things can be in different locations. We purchased our rig at Bish's in Great Falls in June.

Now, the issue with the rig are on Dutchmen, and I'm considering legal action. But that being said, Bish's in GF has worked VERY HARD to take care of what they could in a tough situation. We're full time in ours. They sent a tech from Bish's to our spot in GF 4 times to work on issues, and he did a marvelous job.

Since then we've had to travel to Houston for medical treatments....and Bish's is still working with us to get things fixed. My contention is with Dutchmen. On both side at the rear of the rig, the side panels (down low) are coming out of the J-channel. Spoke with Warranty Mgr at Bish's GF, sent pictures to he and the GM there.

The pictures were sent to Dutchmen and they claim "that's normal when you haul these things on long trips". This is our 3rd large (42') rig since retirement. First one was new, 2nd was used. We hauled the 1st one from MT to VA, FL, TX, OR, back to MT after having it near 2 years, then back to TX again....this didn't happen.

2nd was used, we hauled it TX to IA to MT and back 4 years, didn't happen.

Dutchmen (or should I say Keystone, cause that's who Bish's has to talk to) is avoiding the issue. But again, we've had super service from Bish's GF.

ID
#2744931 Review #2744931 is a subjective opinion of poster.
Location
Buffalo, New York

*** for service

Problems with cupboards falling off moldings falling off sink leaking Problems with lighting problems with hallway door not closing Fridge not working for 2 and a 1/2 months send's code LI DOWe've had the service check out multiple multiple timesHad to throw away groceries 3 different times response from Dutchman when not their problems they say that the groceries are not coveredThe lady I spoke to was an ***
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ID
#2688567 Review #2688567 is a subjective opinion of poster.
Location
Ogden, Utah

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Verified Reviewer
New Reviewer
We bought a 2021 Aspen Trail 3120BHS. Dealer has no clue about the following. Our trailer came with a Winegard 360. No Winegard information was provided with the owners manuals. The trailer is pre-wired for 2.0 Connect. What to we need in order to connect Wifi to the...
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1 comment
#2045654

Dutchmen RV recently reviewed your post. We are very sorry to hear that you have been experiencing these issues with the winegard in your unit.

We would be more than willing to assist you with all the information you would need for this to get going. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST. You may also email us at ownerrelations@***.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

ID
#2631303 Review #2631303 is a subjective opinion of poster.
Location
Short Hills, New Jersey
Preferred solution
Let the company propose a solution
New Reviewer
We loved the layout of this brand and were really excited when we found the trailer we saw at the RV show. We had never bought a trailer before and couldn't believe how sloppy the interior was thrown together. Against our better judgement, the dealership convinced us...
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ID
#2613216 Review #2613216 is a subjective opinion of poster.
Pros
  • Very attractive
  • Large pass through storage
  • Nice layout
Cons
  • Very poor workmanship and qualty controll
  • Quality issues from the factory and lack of warranty coverage
New Reviewer

Bad workmanship

Bought new 2019 Aerolite,Could not get the heat to work and the electric kept tripping out.The inside trim work fell off around the slide outs.There is a soft spot on the bedroom floor which has had no water damage.Paid for extended warranty but dealer I purchased it from will not honour it.In order to sell it the floor will need to be fixed but no dealers I have spoken to will honour it.

User's recommendation: Do not buy.

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ID
#2471287 Review #2471287 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Garbage tires, Chinese cherry bombs, beware

Have a 5th wheel Astoria Platinum, less then 500 miles on tires 1st blowout 65mph on fairly hot summer day on major interstate, 2nd blowout at 45mph 67* out, all tires recommended 80psi. Not fun for a 72 yr old guy changing tires due to 2hr service wait. Why would you cheap out and put these Chinese Bombs on to save a few bucks. Needless to say upgraded to a major brand load rang F for a thousand $. Would have gladly paid a few bucks more for better tires instead of dealing with all the hassle. Wake up use better tires instead of cheaping out, probably lost my business next time around
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ID
#2446481 Review #2446481 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pissed

Trailers header was put together with pieces...and large staples to hold wood together..due to this both slides out of square...roof needed to be relifted ..shower enclosure cracked..most moulding and trim on one slide all loose and hanging...led light strip outside unattached in many places..kitchen pipes kinked and leaking out on floor..decals all bubbled..floor cut from uneven slide coming in..bedroom wall bowed ....slide wouldnt go all the way in. Considered manufacturing defect . Dutchman will not replace only repair....its a nightmare they dont want to listen

User's recommendation: Beware of what you buy.

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ID
#2445572 Review #2445572 is a subjective opinion of poster.
Preferred solution
Compensation and extended warranty for my sub standard trailer

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